Have you found yourself scratching your head and wondering: What is going on with Gen Z? Maybe you’ve heard comments like “They don’t want to work,” “They want feedback constantly” or “They just want to be influencers.” While some of the perceptions may contain a little truth, they’re far from the full picture.
About Generation Z
Let’s break it down. Gen Z (born roughly between 1996 and 2015) is the most racially and ethnically diverse generation in American history. They’ve grown up in a world marked by constant change, uncertainty and a whole lot of screen time. From the Great Recession to school shootings, social media and a global pandemic, it’s no wonder they see and experience the workplace differently than previous generations.
What Makes Gen Z Tick?
Here are a few things that stand out:
- They’re digitally wired – This generation didn’t learn technology. They live it. They’re used to being constantly connected.
- They crave purpose – Gen Z isn’t just looking for a paycheck. They want work that aligns with their values and makes a difference in the world.
- They value flexibility – Remote work? Yes, please. Flexible schedules? Even better. They’re motivated by balance and freedom more than status or titles.
- They expect feedback – They don’t want to wait for an annual review to hear how they’re doing. Frequent check-ins and real-time feedback help them grow and stay engaged.
- They’re independent and entrepreneurial – Gen Z is comfortable figuring things out on their own. Many are already side hustling or exploring alternative career paths.
At the same time, they’re human like the rest of us. And, they need support, coaching and connection.
But Let’s Be Honest…
Many Gen Zers are coming into the workplace with limited interpersonal skills and shorter attention spans than other generations. This isn’t because they’re lazy or broken but because they’ve had fewer opportunities to build those skills. Think about it – fewer part-time jobs as teenagers, more digital interaction and a fast-paced, chaotic world.
This generation is also wrestling with higher levels of anxiety and mental health challenges. They’ve had to grow up fast in a world that doesn’t always feel stable. And, they are probably the generation that was most impacted by the pandemic as it took place in their formative years.
So, What Can We Do to Lead Gen Z Well?
We can complain and label them as “snowflakes,” or we can lean in and lead differently. Here’s how:
- Be a coach (instead of a boss). They respond to leaders who guide, listen and empower. They don’t do well with the command-and-control approach.
- Build soft skills. Help them learn how to collaborate, communicate and manage conflict.
- Have the conversation. Educate your team on generational differences and talk about them. Understanding creates empathy.
- Mentor across generations. Pair younger and older employees in both directions. Everyone has something to teach and something to learn.
- See the individual. Generational patterns can be helpful, but every person is unique. Get to know them for who they are, not just what year they were born.
- Provide mental health support. Many of us are struggling with mental health issues, probably more than ever before. Organizations and leaders should show that they care and provide opportunities to de-stigmatize and talk about mental health.
Bottom Line
Gen Z isn’t the problem. They’re part of the future. When we take time to understand where they’re coming from and invest in their development, we unlock powerful new possibilities in the workplace.
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