As a private, boutique financial institution, Encore Bank in Winston-Salem blends expertise with innovative technology – resulting in personal service that meets each client exactly where they need – and want – to be.
“Trust and understanding are at the core of everything we do,” shares Senior VP, Commercial Relationship Manager Steven Overcash. “I truly believe a successful business is built on relationships, and those relationships are built on trust. We purposefully keep our client count lower to be able to get to know them and understand their businesses – along with their short term and long term financial goals.”
With a sincere feeling that their clients are also partners, Encore Bank is driven by the communities they serve, with a belief that banking can and should be built differently!
“Banking, in general, has become very automated and transactional, often removing the personal touch,” Steven explains. “While automation via technology is necessary, having a person you know on a first name basis – who you can call when you need help or advice – is something that’s very important to both consumers and business owners. We pride ourselves on not having 1-800 numbers that we direct our clients to, and instead, they have my personal cell phone number they can call at any time. If I don’t know the answer to a question, I take the leg work off them, find a solution and report back directly to the client.”
Encore Bank provides a full suite of financial products and services to businesses, business owners, professionals and their families.
“What’s special about Encore is that our employees are also investors and shareholders in the bank. This creates an environment where we’re not only working for ourselves, but also for each other, as we’re all equally vested in the same goals. I’ve never seen a team where every member goes above and beyond for each and every client to find creative solutions. Customers are not ‘one size fits all’ and shouldn’t be treated as such,” says Steven.
He also shares how the bank’s successful “hospitality-inspired concierge approach” is two-fold. “If you’ve ever visited our office in Bailey South, you know how different our approach is. It’s not a space only meant to make a deposit or to talk about a loan. It’s designed to be collaborative and to host people and events, as well. We have hosted everything from joint team events to holiday parties, financial seminars and everything in between. However, since we only have one brick-and-mortar per market, we also like to say we bring the bank to our clients. We want to be in your office to see what your day to day looks like. We want to get to know your employees and tour your facilities, and we don’t mind picking up check deposits or hand delivering a check order or debit cards. Our team hand writes and signs birthday cards for clients, and we love finding thoughtful ways to surprise them throughout the year, whether it’s dropping off donuts, sharing a chicken pot pie around the holidays or simply visiting them at their office to check in – just because.”
One on one client relationships with an unprecedented level of service are a given at Encore Bank, with a modern approach that offers each account owner a variety options for how he or she wishes to bank. While some are searching for the on-the-go convenience of mobile technology, others rely on seeing friendly faces at their neighborhood branch.
With headquarters still based in Central Arkansas, Encore Bank’s branches throughout the southeast employ local people with local interests and a deep understanding of what makes each community unique. Visit the Winston-Salem branch to see what sets Encore apart!
Encore Bank is located at 450 N. Patterson Avenue, Suite 200, in Winston-Salem, 336.200.8471. Visit bankencore.com for a glimpse of their services and how you can become a partner, follow Encore Bank on LinkedIn and on Instagram @encore_bank. Winston-Salem branch hours are Monday through Friday, 9:00 a.m. – 4:00 p.m.
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