Virgin Media DOWN: Broadband customers are experiencing main outages as points are actually fastened

11 a.m. UPDATE: Almost four hours into the start, the Virgin Media outage appears to be over. In a statement sent to Express.co.uk, the broadband company said: “We apologize to customers in the Southwest who had problems with their broadband and TV services this morning. The problem has now been resolved. “

ORIGINAL STORY: If you are trying not to access your Virgin Media broadband this morning, it looks like you are not alone. Thousands of users are complaining that the popular Internet Service Provider (ISP) is struggling and not working in parts of the UK including the South West.

The independent tracking website DownDetector, which is monitoring social media mentions to keep track of when web services are offline, indicates that the outage is currently affecting thousands of Virgin users. In fact, at the time of writing, there are around 1,500 complaints that users are unable to access the web. On the DownDetector forum page, a Virgin user said: “£ 52.50 a month for no service in Torbay. Over an hour on hold. I’ll find another provider at half price and good service !!!”

It’s unclear what is causing the gremlins, but users have also been quick to complain about social media platforms like Twitter.

One disgruntled Virgin user said, “Thank you @virginmedia for leaving your internet down again for my exams. If I fail, I’ll take you with me.”

While another added: “@virginmedia good morning. My broadband went down in the Exeter area. Any idea when it will be back?”

Virgin has now confirmed the broadband outage with a spokesman telling Express.co.uk: “We are aware of a mistake affecting the broadband and TV services of some of our customers in the Southwest. We are working as soon as possible to restore services and apologize to those affected. “

While these major outages are rare, they can have a significant impact on customers as many of us continue to work from home. Virgin is usually pretty quick to fix these types of issues. Hopefully those affected will be back online soon.

Express.co.uk will bring you more updates as soon as we receive them.

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