TSB down: On-line banking app and web banking issues hit customers

TSB down reports are currently increasing and customers are reporting issues with both the online banking app and internet banking services for TSB.

The official TSB Twitter has confirmed that they are aware of customers’ problems today and are currently working to fix those issues.

To an affected customer, @TSB Twitter replied: “We are aware that customers are currently having problems with our mobile app and internet banking.

“We are working to resolve this as soon as possible and we apologize for any inconvenience.”

While the independent failure monitor Down Detector has seen a huge increase in TSB down reports.

At the time of writing, Down Detector UK was peaking around 1,400 TSB down reports.

Of those affected, 62 percent have problems with TSB Internet banking, while 35 percent have problems with mobile banking.

When the TSB issues hit users, they went to the social networking website Twitter to share about the issues they were facing.

One tweeted: “@TSB Having a problem with internet banking? I can’t log into my account.”

While another wrote: “@TSB is having trouble trying to access my online account!”

One added: “@TSB Hello, my banking app doesn’t seem to be working. Is there a problem with the app right now?”

And another wrote: “@TSB Hello. I cannot access my banking app despite several attempts to log in after reinstalling the app. Help, please, greatly appreciated.”

According to Down Detector’s outage map, Glasgow, London and Manchester are among the areas hardest hit by today’s TSB.

Down Detector statistics also claim the TSB outage began around noon today and since then reports of issues with online banking and internet banking services have increased.

Down Detector is a stand-alone outage monitor that tracks social mentions to identify the moment when popular services are having problems.

In other TSB news, the bank recently released a new study showing that UK homeowners can save over £ 2,000 on mortgages by switching to a fixed income product at current rates.

According to the TSB study, that saving amounts to £ 169 per month – but the majority of homeowners (nine in ten) have not considered switching to another lender.

Nick Smith, Head of Mortgage at TSB, said, “Remortgaging may not be for everyone, but it is important to review your options, understand the amount of interest you will be paying, and speak to your bank or mortgage advisor about changes, that could save you money. “

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