Tesco down: Newest updates as web site and app undergo a serious downtime
Tesco down reports have increased in the past few days, with thousands of buyers struggling. The independent failure monitor Down Detector has seen a huge surge in Tesco failure reports, with buyers reporting problems with the website for the first time on Saturday morning. Down Detector UK has so far recorded a high of around 1,500 reports of Tesco downs.
The outage has lasted over 24 hours so far, with Tesco’s official Twitter confirming problems with its website at 9 a.m. on Saturday.
The Twitter @Tesco wrote: “We have a problem with our website and app and are working hard to get things back to working. We apologize for the inconvenience.”
Throughout the weekend, customers have been sending messages to Tesco Twitter asking them when service will be back to normal.
One tweeted: “I have booked a delivery for Sunday morning 10 am and only have 1 or 2 items in my shopping cart. I’ve been trying to add items all day, no less than 40 € of course, but how can I stop the delivery?
While another wrote: “A shop is shipping tomorrow, but I haven’t added all of my items to the shop! What should I do if I can’t change the shop?”
One added: “Tesco – that was a lot of stress today !! I signed in and out of the app and website to see if I can change my order, but it’s still not available. Tried calling the number to change or cancel delivery and was directed back to the website and app. I officially give up x “.
And another wrote: “Oh folks, the app has not been available for over 24 hours now. I know you are busy, but please sort this out as soon as possible. “
However, in a recent update, one of Tesco’s operators told Twitter that it didn’t have a timeframe to fix the problem.
In response to a customer, @Tesco wrote on Twitter: “Our IT teams are doing their best and will get the website and app up and running as soon as possible.
“At the moment we don’t have any updates or a time frame when we can expect them. I’m really sorry.”