Sky Broadband outage leaves hundreds with out web for 18 hours …

Engineers are struggling to find a solution to an ongoing broadband outage affecting thousands of Sky Broadband customers in south east England and parts of Wales including Cardiff. The problems first appeared yesterday evening (September 1st) around 6.30 p.m. Sky confirmed the problems and promised the teams would investigate what caused the mass outage overnight. However, it has now been almost 18 hours since frustrated customers first reported the problems.

Since Sky owns and operates NOW, formerly NOW TV, customers with NOW broadband hubs at home will still get by without internet today.

Sky has apologized to customers who have been affected by the outage, which is one of the longest in the recent past. A Sky spokesman told “We are aware of issues affecting Sky Broadband and Talk customers in Cardiff and parts of south east England. We are investigating the issue and apologize for any inconvenience. “

The latest update shared by customer service reps who run the @SkyHelpTeam account on Twitter revealed that engineers are still working on a solution. There is no estimated completion time for the solution. The tweet reads: “Engineers are currently still on site working on a solution to restore services as soon as possible. Further updates will follow as soon as they become available.”

The independent website DownDetector, which tracks customer reports on social media to monitor web service performance, reported a huge surge in complaints from Sky Broadband customers last night. At peak times, around 2,329 customers expressed concerns that their broadband connection might not be working every minute.

Social media reports are also growing this morning, with more than 687 people complaining about poor broadband connections at the time of writing. These reports also show an upward trend. This makes sense as more and more people are waking up and trying to log into their work email, check out social media, stream their favorite Netflix box set in bed – the issues are likely to be discovered by more customers across the UK.

Using geolocation data from the social media posts, DownDetector can place the complaints on a map. According to these data, London, Cardiff, Oxford and Brighton are the most likely to be affected. The vast majority (98 percent) of those affected report problems with their Sky Internet connection.

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