Sky Broadband DOWN: Lots of of disgruntled prospects have been left with out web after the current UK outage
To update: Sky has confirmed that it has solved its broadband problems. After hours of complaining from broadband customers who were unable to access popular websites, answer emails, or work from home, the ISP says everyone should be able to use their Wi-Fi connection as normal. The introduction of a fix was confirmed by customer service reps through the @SkyHelpTeam account, who tweeted, “Customers should be able to access websites now, but we are still monitoring this. Sorry for the inconvenience this caused. “
Speaking to Express.co.uk, a Sky spokesperson added, “We have solved the problem with Sky Broadband. Customers should be able to access websites and apps as usual. We apologize for any inconvenience.”
The original story published during the outage follows below …
Having trouble getting online this morning? It’s not just you. Sky Broadband – one of the UK’s largest providers – is experiencing a massive outage that has left thousands of frustrated customers unable to get online. Social media is full of complaints from Sky Broadband customers who have not been able to work from home, access online banking services, send or receive WhatsApp messages, or secure their devices. Unfortunately, there is no word on what exactly is causing the problems that seem to be affecting people across the UK.
Due to the problems with Sky Broadband, a number of corporate, university, and local council websites were inaccessible all morning.
NOW, formerly NOW TV, broadband customers face the same issues as the company is owned and operated by Sky.
Sky has confirmed that there are problems with its broadband service. In an update to her status page, which informs customers about planned downtimes or problems with their services, she confirmed: “There are currently technical problems with online banking services. We are currently investigating the problem.” Confirmation of the issues appears to be related to hundreds of HSBC, TSB and First Direct customers who are currently unable to log into their mobile or online banking apps.
In a separate post on the @ SkyHelpTeam account on Twitter, Sky has confirmed that broadband customers are having problems accessing “some websites”. It’s unclear whether the company has identified the root cause of the problem – and whether it is directly related to the mobile banking issue listed on their status page. It is critical that the status page has not yet been updated to reflect the issues identified by the @SkyHelpTeam social media account.
Independent service Down detector, which monitors the performance of websites and online services by tracking mentions on social media, showed a huge increase in complaints from angry Sky Broadband customers an hour ago. At the peak, more than 1,300 customers have expressed complaints about the service every minute.
Using the geolocation data associated with these social media posts, it is possible to map the complaints across the UK. According to Down Detectors, broadband problems affect people across the UK, with the highest concentration in London, Manchester and Glasgow.
Sky offers a number of troubleshooting tips for broadband customers struggling to get online. Anyone unable to connect to the internet this morning is most likely suffering from the nationwide outage. However, to be on the safe side, it is worth taking a look at some of the most common issues that can also lead to WiFi interference in your home this morning. Sky has all the troubleshooting tips here.
Amazingly, the issues surrounding Sky Broadband this morning not only extend to customers unable to get online with their home Wi-Fi connection … but a number of companies have also expressed complaints. One company, Gold Solutions Plating, tweeted, “We are having some technical issues with our website. The problem appears to be with a connection to @SkyUK and not another provider.” It is unclear whether this is a separate issue or related to the same failure.
Other companies, like popular website hosting service SquareSpace, have confirmed that their online tools are not available to those currently using Sky Broadband. Some customers mistakenly believed that SquareSpace itself was suffering from an outage, which the company denies.