Thousands of Instagram users couldn’t use the immensely popular social network. The outage appears to have impacted both the iPhone and Android apps, with some Instagram fans being unable to scroll through their feed, post new photos or albums, or view Instagram reels. A variety of complaints appear to be centered around Instagram Stories – short-lived slideshows of photos and videos that are only available for 24 hours.
Users who try to post new pictures or videos to their Instagram story receive an error message that says, “Something went wrong, please try again later.”
It’s worth noting that as a Sky Broadband customer, even if you can’t update your feed, you may not be affected by the problems with Instagram. That’s because thousands of Sky customers across Wales and South East England have been left without internet due to an ongoing broadband outage. The problems started around 6:30 pm last night and have still not been resolved.
According to the independent website DownDetector, which tracks reports from customers on social media to monitor web service performance, more than 6,000 Instagram users have used social media to complain about issues with the service. Using the geolocation data associated with these posts, DownDetector shows that most of the complaints appear to be from London, Manchester and Glasgow. Users in other European countries also seem to be affected by the ongoing outage.
Instagram has not yet commented on the reported outage.
Facebook’s own service does not have the failure. listed the Known Issues tab on help pages. This is where Instagram usually lists issues with its service that will affect a large number of people. Unfortunately, the list of known issues hasn’t been updated since the issues were first reported this morning at 8:00 a.m.
As it stands, in its known problems, Instagram only lists issues with deleted comments that still appear under posts on the social network. It confirms: “If you keep getting an error message that a comment cannot be deleted, it may be because the comment has already been deleted from our system. The comment may still be displayed because you are viewing an old version of the page . We are aware of this problem and are working on a solution. “
Although Instagram has an official company Twitter account, it is not used for account managers to communicate with users. A number of disgruntled users unable to access the popular app mentioned the @ Instagram account in their tweets … but no one responded with additional information about the outage.
Hundreds of tweets pour in from frustrated users joking that Instagram users only log into Twitter when there is an ongoing outage to check if it’s just them … or everyone is affected. One joked: “I apologize to my internet after blaming it for insta down”
“Refresh Instagram every 2 minutes hoping it’s back now,” added another.