If you’re trying to check your HSBC bank statement on payday, you are not alone. The banking app and online web services seem to be having a breakdown with thousands of complaints that users cannot access these important platforms.
The problems appear to have started around 8:30 am and while HSBC is currently not reporting any problems on its status page, the Downdetector website is revealing thousands of reports across the UK. This outage tracker monitors social mentions on specific topics to see when services are down around the world and is usually pretty accurate.
On his forum pages, an HSBC user said: “Mobile app not working?” while another added, “Cannot log into internet banking or use the mobile app.”
Along with those reports on Downdetector, social media is also full of users this morning struggling with HSBC’s services.
One tweet said, “@HSBC have your systems down? I can neither log in to the app nor online. “
And another post added, “@HSBC_UK Mobile banking is ‘back’ down on a payday for most of us! I think serious time to switch.”
There’s no word on what is causing the problems or when they will be fixed, but it’s clearly a frustrating morning for anyone with an HSBC account.
Today’s outage comes after a number of banks, including HSBC, suffered problems last week.
A number of the biggest brands, including Barclays, HSBC, TSB, Lloyds, Tesco Bank, and Halifax, all suffered the whopping outage that resulted in thousands of customers being unable to log into online or mobile banking.
It seems that the Akamai DNS service is behind the problems affecting such a wide range of businesses and services. Akamai provides critical infrastructure for a number of these services and has confirmed that there are some issues with its service.
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