TO UPDATE: HSBC has responded to reports that its mobile app has stopped working for thousands of customers.
In a recent post on Twitter, the bank apologized to customers and confirmed that a solution is on the way.
“Our online and mobile banking services are currently unavailable,” said an HSBC tweet. “We’re really sorry and we’re working hard to fix this. Please check here for the latest updates.”
ORIGINAL: The HSBC mobile app is currently unavailable, preventing thousands of customers from signing in. HSBC customers have complained that they cannot access the banking tool that is used to check balances, transfer funds and generate codes for online banking. Express Online contacted the bank to find out what the problem is and when the app will be back online. The independent website Down Detector has received thousands of reports that the HSBC app is not working.
The outage tracker monitors social mentions on specific topics to see when services are down around the world.
The Down Detector outage map shows that the HSBC issues are affecting users in the UK, particularly the London area.
Customers who try to sign in are greeted with an error message asking them to try again later.
“Error: An error has occurred. Please try again later,” said the message.
HSBC’s Twitter account has not yet acknowledged the problem, which is not well received by customers.
A customer writes: “Everything online banking with HSBC is down; maybe you want to let your customers know what’s going on?”
Another tweeted: “I’d like to be able to access my accounts. The app is down. What’s wrong?”
A third tweet reads: “As you can see, online banking is no longer available this morning. Why isn’t this showing on your service status page? “
As the last person points out, the HSBC server’s status page does not reflect the issues that are being displayed in the app.
According to the status page, all services are fully functional and there are no problems.
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