To update: Due to a bug on the website, it appears that Currys allowed some customers to buy a Playstation 5 before sales started at 9 a.m. this morning. When sales began, thousands signed up on the website, forcing Currys to get shoppers stuck in a virtual queue to prevent the online store from being overwhelmed. In a statement in the minutes after it launched at 9 a.m., Currys confirmed that PS5 stock would not sell as planned – the launch has been postponed until today.
It now appears that Currys is canceling the orders that were processed prior to the official launch. In a tweet from its customer service account on Twitter, the shop wrote: “Unfortunately, due to a bug on our website, we allowed customers to test the PS5 before it went live at 9:00 am, so we had to cancel orders and Das Money will be returned to you. Please accept my apology. “
The original story follows below …
Playstation fans almost brought the Currys PC World website to their knees this morning. The online retailer is struggling to keep up with the huge demand – buyers in a virtual queue to keep the website from crashing below the number of users. Hundreds of thousands of PS5 fans flooded the site after the retailer confirmed it would have inventory on the Sony PlayStation 5 as of 9 a.m. Preorders for the next generation console sold out in seconds when inventory first appeared online.
Currys posted online yesterday to increase demand and confirmed: “Please remember that the PS5 console can ONLY be ordered ONLINE from 9:00 am tomorrow. There will be no devices for purchase on Thursday, November 19th available in store online for more updates. “
Sony has struggled to keep up with the tremendous demand for its new console, and many have made an effort to get a free console ready for Christmas on Christmas Day. Currys, as well as a number of other UK high street stores, had held back some shares on release day, Thursday November 19, 2020, instead of assigning everything to pre-orders.
Those lucky enough to be at the top of the virtual queue this morning still couldn’t get their hands on a PS5, Currys has now confirmed. It appears that Currys still has a supply of the feverishly coveted console … but these units won’t be available until later today. This appears to be due to a bug on the website that allowed some buyers to add the PS5 to their cart before sales began using the placeholder list. This enabled a number of customers to stay one step ahead of the queue.
The official customer service account for Currys, Team KnowHow, has confirmed in a tweet that the store is canceling orders placed before it starts at 9 a.m. It seems that this glitch on the website is the reason for the delay. Currys has not confirmed when its inventory of Playstation 5 units will be available, although it believes sales will take place today.
Currys wrote on his official Twitter profile: “We’re sadly on hold for the PS5 launch at 9 am. We’re very sorry, as we know many of you are very excited to get your hands on the PS5. We hope it will go live later today. Keep your eyes peeled for our page for more updates. “
The customer service account for Currys, Team Knowhow, tweeted in a little more detail, adding, “We have postponed the release due to a technical bug we had this morning. We have no confirmation of when we will release this. Please keep the website and keep an eye on our social networks for updates on this. “
Buyers used social media to complain about the issues with the stock. One joked, “I hope you know that if I don’t get one, I’ve failed as a mother.”