Can’t log into your BT inbox? Are you struggling to send or receive email from your BT address?
Don’t worry – you are not alone. And most importantly, it has nothing to do with your internet connection.
Instead, it appears that BT is experiencing an outage across the UK that has left hundreds of people unable to log into their BT inbox. For those who didn’t know, BT is offering an optional free email address to anyone who signs up for their broadband plans. The email service, built on the same underlying technology as Yahoo! Email, is available online. However, customers can add their BT email address to email clients such as Microsoft Outlook or Apple Mail on Android, iPhone, macOS or Windows.
The outage only affected BT’s email addresses … BT’s popular broadband, television, landline and cellular services are up and running as expected.
The independent website DownDetector, which tracks the performance of online apps and services based on mentions from all social media, shows a huge increase in complaints from disgruntled customers. More than 1,300 BT customers have rushed to social media complaining of problems logging into their BT email address, sending or receiving new emails, and more.
BT has confirmed that some customers are having a problem with their BT Mail service. In a statement shared with Express.co.uk, an ISP spokesman said: “Some customers are having problems trying to use their BT email and we are working quickly to fix them. BT phone, broadband and cellular services are not affected. We apologize very much for the inconvenience this has caused. “
More to come, please update for the latest information …